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Consumer &
Retail
Intelligence.

Deep sector expertise across FMCG, e-commerce, food and beverage, fashion, direct-to-consumer, and consumer durables — serving brands, retailers, and investors competing for the Asian consumer's wallet and loyalty.

130+
Consumer engagements completed
16yr
Sector experience
11
Consumer markets covered
$1.2B
Decisions supported
Coverage Areas

Every layer of
the consumer market.

01 · FMCG & CPG

FMCG & Consumer Goods

Brand health tracking, category demand research, price-pack architecture, channel strategy, and competitive benchmarking for FMCG and CPG companies competing in India's fragmented retail market.

Brand healthPrice-pack arch.Channel strategy
02 · Retail & E-Commerce

Retail & Digital Commerce

Omnichannel behaviour research, marketplace economics, quick commerce dynamics, and competitive intelligence for retail chains, D2C brands, and e-commerce platforms across South and Southeast Asia.

Omnichannel researchQ-commerceMarketplace intel
03 · Food & Beverage

Food, Beverage & Nutrition

Consumer taste preference research, food delivery platform dynamics, premiumisation trajectory, and foodservice market sizing for F&B brands, restaurants, and food platforms targeting Asian markets.

Taste researchPremiumisationFoodservice sizing
04 · Fashion & Lifestyle

Fashion, Beauty & Lifestyle

Consumer aspiration research, brand affinity mapping, athleisure and luxury adjacency intelligence, and competitive positioning for fashion and beauty brands entering or scaling in India and Southeast Asia.

Aspiration researchBrand affinityLuxury adjacency
05 · Direct-to-Consumer

D2C & Digital Brands

CAC benchmarking, subscription cohort analysis, D2C channel economics, and market sizing for digital-first brands scaling in India's growing but operationally complex D2C ecosystem.

CAC benchmarkingCohort analysisD2C economics
06 · Consumer Durables

Consumer Durables & Electronics

Purchase journey research, EMI and financing behaviour, after-sales service dynamics, and competitive benchmarking for consumer durable brands competing in India's aspirational middle-class market.

Purchase journeyEMI behaviourAfter-sales research

Questions we've answered for
consumer clients.

These are the actual questions clients bring to us. We've answered some version of each of them, multiple times, across multiple geographies.

What is the real market for premium packaged food in India's mass affluent segment — and what does that consumer actually value versus what they say they value?
We're a Southeast Asian D2C brand entering India. Which channel do we enter first, which city cohort is the beachhead, and what CAC should we budget for year one?
Our FMCG brand is being squeezed between private labels below and premium imports above. Tell us whether we defend the middle or move — and which direction.
We're acquiring a D2C consumer brand at 4x revenue. Is the repeat purchase rate real, how defensible is the customer base, and what's the 18-month churn exposure?
Who will win India's quick commerce market in 2027 — the platform aggregators, the dark store specialists, or the large retailers building their own last-mile — and who should we back?
Our personal care brand has 60% revenue concentration in one SKU. Tell us whether to invest in diversification or double down — and what the data actually says about consumer breadth.
Consumer Case Studies

Evidence of
decisions made better.

CON.01 · FMCG · India

$110M Premium FMCG Market Entry

A global premium food brand evaluating India entry mode and price positioning. NEO ran consumer willingness-to-pay research across 8 cities, channel economics analysis, and retailer partnership shortlisting. Full strategy delivered in 6 weeks.

India greenfield chosen · ₹399 price point validated
Read Case Study
CON.02 · D2C · Southeast Asia

D2C Beauty Brand: SEA Market Expansion

Indian D2C beauty brand mapping Southeast Asian expansion. Consumer affinity research across Singapore, Malaysia, and Thailand, alongside digital channel economics and influencer landscape mapping.

Singapore chosen · Influencer strategy designed
Read Case Study
CON.03 · Consumer Goods · M&A DD

$55M D2C Brand Acquisition DD

Commercial due diligence on a D2C consumer brand. Repeat purchase cohort verified, customer concentration assessed, and CAC sustainability challenged — leading to a 20% price reduction at close.

CAC unsustainable confirmed · Price renegotiated
Read Case Study
Consumer Intelligence

Latest consumer
thinking.

Market Report

India's Mass Affluent Consumer: What They Buy, Why They Switch, and Who's Winning

March 2026
Strategy Brief

The Quick Commerce Shakeout: Which Business Models Survive India's Unit Economics Reckoning

January 2026
Due Diligence Note

D2C DD: What Acquirers Miss in Cohort Analysis and Customer Lifetime Value

November 2025
Consumer Practice Leadership

The team behind
the intelligence.

PS
Partner & Consumer Practice Lead
Priya Singh

18 years in consumer strategy and brand consulting. Led 60+ market entry, brand positioning, and M&A mandates across FMCG, retail, and D2C in South and Southeast Asia. Former McKinsey.

AJ
Director — Digital Commerce
Anand Joshi

Specialist in e-commerce and D2C market intelligence. 13 years of consumer behaviour research and digital channel economics analysis across Indian and Southeast Asian platforms.

LN
Director — Food & Beverage
Lakshmi Nair

10 years in food and beverage consumer research. Specialist in taste preference research, premiumisation dynamics, and foodservice market sizing across South and Southeast Asia.

A consumer decision
you need to get right.
Brief the Consumer Practice →

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